case study: patients flow analysis for multi-specialty hospital



business problem

A leading hospital in Australia approached us to conduct a research study to understand how to facilitate a collaborative approach to improve health outcomes of individual and improve patient flow to maximize clinical efficiency, generate gains in financial performance through cost savings and to analyze patient’s share and changing pattern.

our approach

Within the geographical area of Australia, we conducted primary research using CATI and FGD among patients, clinicians, hospital staff and administrative staff as the respondents.


This study enabled our clients to calculate patient’s compliance, patient’s response to therapy, statistical analysis of financial performance, sustainable process through on site mentoring and apprenticing. Following the research study, the client had a better understanding of roles and needs of different departments, balancing the delivery of quality healthcare with the appropriate allocation of resources and refocused service on customers and improved community care.

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